Refund Policy

At First Mate Finds, your satisfaction – and your pet’s happiness – is our top priority. If for any reason you are not completely satisfied with your purchase, we’re here to help.

We accept returns and refunds for unused and unopened items within 14 days of delivery. To be eligible, the item must be in its original packaging and in the same condition that you received it. Please note that customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Once we receive and inspect your return, we will notify you and process your refund to your original payment method. Refunds may take 5–7 business days to appear, depending on your bank or payment provider.

If you receive a damaged or faulty product, please contact us immediately at firstmatefinds@gmail.com with your order number and photos of the item, and we will arrange a replacement or full refund at no extra cost.

Certain items, such as perishable goods, personalized products, or used pet accessories, are not eligible for returns due to hygiene and safety reasons.

At First Mate Finds, we want you to shop with confidence knowing that we’re committed to making things right for both you and your pets.