FAQs

1. What kind of products does First Mate Finds offer?

We specialize in high-quality pet products designed to keep your furry friends happy, healthy, and entertained. Our collection includes toys, accessories, grooming essentials, and everyday must-haves for dogs, cats, and other small pets.

2. How do I place an order?

Simply browse our store, add your favorite items to the cart, and proceed to checkout. Once your order is placed, you’ll receive a confirmation email with all the details.

3. What payment methods do you accept?

We accept all major credit and debit cards, as well as secure online payment methods to make your shopping experience smooth and safe.

4. Do you offer shipping?

Yes! We ship nationwide. Shipping times and rates may vary depending on your location, but we always aim to deliver your order as quickly as possible.

5. How long does delivery take?

Orders are typically processed within 1–3 business days. Delivery times vary by region but usually take 5–10 business days.

6. Can I track my order?

Yes, once your order has shipped, we’ll send you a tracking number so you can follow your package until it arrives at your door.

7. What is your return policy?

We want you and your pet to be 100% satisfied. If you receive a damaged or incorrect item, please contact us within 14 days of delivery, and we’ll arrange a replacement or refund.

8. Do you offer exchanges?

Yes, exchanges are available for unused and unopened items within 14 days of receiving your order. Customers are responsible for return shipping unless the product was defective or incorrect.

9. How can I contact you?

You can reach us anytime at firstmatefinds@gmail.com. Our friendly support team will be happy to assist you.